AuthorBrian Sierakowski

Customer Spotlight: Robert Lowry, VTS

It’s not every day that we meet somebody as passionate and excitable about online security as us at TeamPassword. In May, we met our match.

Robert Lowry is the Director of Information Security at VTS, a New York-based startup that prides itself as the #1 platform for leasing and asset management.  VTS has been a longtime user of TeamPassword. His company was already well acquainted with our password manager when he started, back in August 2015.

Lowry has always worked in the world of cyber security. After college, he began stints at the Department of Defense and Federal Reserve, then followed a friend and colleague to NASDAQ at a time when application security was really taking off.  He took the opportunity to work with VTS as his interests in SAAS grew. “I knew I didn’t want to go to any old startup,” Lowry admits, “B2B is my expertise and VTS fit like a glove.”

Daily Workflow

As Lowry rounds out his first year one at VTS, he finds himself enjoying the many hats the startup lets him wear and loves coming up with creative solutions to everyday security issues. He’s a stakeholder on the Platform Team, managing and working with team members to ensure the platform is following the right procedures. This includes monthly dynamic scans and code scans on the platform side, granting the right level of account access, and making sure applications and services are integrated properly on the organizational side.

Lowry even has a hand in sales. When a customer has a question about the company’s security, he’ll put together a document describing how VTS’ procedures work and is happy to jump on the phone to answer follow-up questions. 

VTS + TeamPassword

It goes without saying that somebody who has spent the entirety of their career in cybersecurity needs a reliable service to securely store and share passwords. Lowry describes TeamPassword as, “a secure way to share your passwords with teammates or other people in your organization, in a world where you can’t really.” He recognizes the hard truth that when it comes to passwords, many companies just write them down or add them to an insecure spreadsheet, even when told not to.

Lowry uses TeamPassword every day. It comes in handy at times when teammates are on the road and they need access to credit card information from Finance, or when a new hire needs the wifi password. Everybody in the company has access to certain accounts, such as the product blog, so having a way to share those particular passwords is a lot easier than creating some “easy to remember” password, and rotating it out every so often. “Pretty much anything sensitive, we’ve come to rely on TeamPassword as a place to store it.”

When asked what he would do to improve TeamPassword, there was one thing Robert Lowry felt very strongly about: integrating Saml. “Saml integration would be big for us,” he shares.  “Coming from NASDAQ, anytime we were integrating with a third party, using Saml was one of my requirements for our vendors.” Alongside Saml, Lowry also feels strongly about enforcing 2-factor authentication.

Lowry’s passion for cybersecurity really shines through when he speaks on TeamPassword’s strengths and where he thinks the service could improve. “The whole model, as a security person, is really the right way to do things,” he says.

Big news: Announcing TeamPassword’s New Safari Extension

 

Congratulations! Your favorite team password manager now has a Safari extension! You’ll never have to leave your browser window again!

Add shared logins from TeamPassword, update existing logins, or create new logins directly from your browser… then never type another password again! That’s what login management is all about, right?!

Here’s how it works: When you browse to a service where the login information is stored in TeamPassword, simply click the TeamPassword extension and all shared logins for that page will be shown at the top of the list. Click the name of the login you need and we’ll fill that login form for you!

Multiple logins per site? No worries—we’ll show you everything we got and you pick the best fit.

Want to come to TeamPassword first? You can do that too! Open the TeamPassword Safari extension, click any account, and we’ll browse to that URL and fill the login form for you.

Even in the extension you still have all the TeamPassword login tools available. Sort by group, search by keyword, or both! This extension is just what you needed to level up your productivity. Your easy password manager just got easier!

When you’re ready to take the plunge: Install the TeamPassword Safari Extension here.

If there’s anything we can do to make this extension even better, please let us know! We’re super excited to get our Safari extension out into the world, we hope you love it as much as we do.

Just Released: Firefox 2.0 Extension

Are you ready to party, Firefox users? We’ve recently released the 2.0 version of our Firefox extension, with a number of perks to make your password management experience even better. 

First off, let’s talk about Add-on Signing by Mozilla. Previously an optional step, newer versions of Firefox require add-ons to be signed otherwise, your browser will show a scary warning message (and eventually, they’ll be disallowed altogether.) Nobody likes scary warning signs. From 2.0 on, our add-on will always be signed by Mozilla for additional peace of mind.

Here’s something cool: Self Updating! We weren’t eligible to get TeamPassword into the Firefox Add-on Store so we decided to build our own update distribution network! This means you’ll no longer need to download the new version of the add-on when updates are available.

Also, have you seen our brand new look? Go take a look, we’ll wait.

Okay great, now that you’ve seen it, we’re happy to announce that this look is also a part of the Firefox add-on!

Now for a behind the scenes scoop: We’ve made a number of backend improvements to our login management system to make form filling more dependable while improving performance.

So if you’re still operating under the old version of our Firefox extension, go ahead and update already! We’ll make it easy for you (as if our password manager wasn’t easy enough). Click here to get started.

Sincerely,

The best enterprise password manager in the game

Revealing Our New Brand

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You may have observed a few changes at TeamPassword. If you have, good! That means our work hasn’t gone unnoticed.

The team has spent the past few months creating a brand identity that we feel aligns with both our own identity and how we view our relationship with you, our customers.

Why the change?

It took us a few years to really get to know our customers and understand how they perceive us. Once we understood the types of people and companies we were working with, we were better able steer into our true identity.

We have a lot to offer. Who we are and what we do is directly reflected in the ease and convenience we allow our clients to feel when working on projects, or developing their products. We needed a brand that embodied the ideals we (and you) work so hard to achieve.

So? How’d it go?

Ocupop is a kickass creative agency that specializes in branding and we owe a lot of credit to them.  They had a good understanding of our needs and the insight and knowledge we needed to get productive feedback. Our team vibed with their team from the very beginning and throughout the entire process.

The evolution of identity does not happen without challenges, of course. We relied on our entrepreneurial experience, research, and (most importantly) our gut instinct to help guide us through the process.  And Ocupop’s focused vision helped us to see the progress with fresh objectivity.

Then it clicked.

At first sight, the new logo was perfect. It felt dynamic. It really emulated the feeling we get from our company. We knew that if this is how it made us feel, it could only make our customers feel just as good.

What do we stand for?

Over time, we’ve realized that most of our client base aren’t folks who don’t know anything about password management, but rather folks who do. These people know what they want in a password manager and are looking for the best fit for their needs. We feel our re-brand reflects exactly what our clients want: a way to unlock their team’s productivity.

Rest assured we’re still the same great product with the same great team. We hope you appreciate the new brand and feel the same way about it that we do. Keep your eye out for a number of great changes coming in the future!

If you have any questions or feedback, feel free to drop us a line. We would love to chat with you!

8 Posts that have nothing to do with Password Management

With our passion for tech and high growth companies, we hope that you see us as more than “that password management company that saves the words and numbers you can’t remember.”

That’s why we dedicate time each week to write about the many different aspects of working at a tech company. Below are some of our favorite articles you might have missed over the past weeks and month.

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Product Update: Failover Zones

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Show of hands, who remembers when Amazon had an outage in September of 2015? How badly did it affect you? Were you upset that Netflix also went down, leaving you totally cut off from the digital world?

Since TeamPassword was also affected, our friends and clients all over the web had issues gaining access to their passwords. Since they they didn’t have their passwords they were unable to get their work done, and even worse not able to get into the systems they needed to help them recover when an event like this happens.

This internet hiccup inspired us. In an effort to never let something like this happen again, we created our very own Failover Zone. Our Failover Zone is set up so that even if Amazon goes down for the entire US, you will still have read-only access to your passwords.

We want to hold ourselves accountable, and make sure you’re never without access to the accounts you need to do your job, and, recover from disasters.

Here are a few quick answers to frequently asked questions:

What, exactly, is a Failover Zone?

Our servers are hosted by Amazon in the US. This is generally fine, Amazon goes through extraordinary measures to make sure their servers are always up and running—and successfully so! Amazon powers a large percentage of internet traffic. However, technology being what it is, sometimes the worst happens, and an entire data center goes down, taking our service with it.

For this reason, we set up our Failover Zone, which is a copy of our servers and database setup on an entirely different continent.

And let me tell you: these servers are vigilant! They’re constantly updating their data based off of our main servers, so should the cord somehow get cut, our failover zone will be up to date with your latest changes without someone at TeamPassword needing to restore a backup.

Why is this important?

Well, you need access to your stuff, don’t you?

I *do* need access to my stuff. Good call! Where can I find the Failover Zone?

Our read-only Failover Zone will always be available here.

Phew, that makes me feel better. Anything else I should know?

We’ve also put up our new status page! If the service is unreachable for any reason we’ll update the status page on when to use the failover service. We’ll provide status updates so you’ll always be in the loop. 

Rest assured that we’re working diligently to ensure that we’re the top password vault available and that secure password management systems are in place to keep your information safe.

Still have questions about Failover Zones and how they work? Want to build this into your disaster recovery process? Shoot us a line in the comments section or hit us up on Twitter @TeamPassword

From Ugly to Beautiful: WebMechanix’s Switch to TeamPassword

Chris Mechanic is co-founder and CEO of WebMechanix, a digital marketing firm in Baltimore. Specializing in Search Engine Optimization (SEO), Pay-Per-Click (PPC) Advertising, and Marketing Automation, Chris Mechanic has learned a thing or two about good productivity.

How did you manage your passwords before TeamPassword?

It was somewhat ugly and somewhat insecure. We managed passwords largely via spreadsheets that lived in Google Drive. It was a pretty substantial struggle to make sure everything was in there, and then there was also the security risk and difficulty granting permissions. We basically had two different spreadsheets: one for mission-critical stuff that only executives had access to (e.g. FTP/hosting/CRM/CMS) and one for non-mission critical stuff that pretty much everyone had access to. We had like thirty clients at that time, so having a different spreadsheet for each client was cumbersome.

 

How do you structure your TeamPassword account?

We structure it in a similar way, largely—we’ve got a group in TeamPassword called “Sensitive Stuff.” That’s where we keep FTP creds, hosting information, and other sensitive stuff. We have one group called “Client Tools” for tools that we use across many clients, like MOZ. Then we also have a group for “Client-Specific Tools.” Then another CRM group, which is more sensitive, so fewer people have access to it. We have a few other groups that are broken out by categories and functions and we’re careful about the titles we use for passwords. For instance, a lot of our clients use Salesforce so we learned quickly to assign each client a 3-5 character code (for example, Pepsi would be PEP) and now we can easily see which Salesforce password to use.

What’s your favorite part of using TeamPassword?

Well, it’s beautiful because you don’t need to access a spreadsheet prior to logging in. TeamPassword eliminates those small chunks of time wasted trying to remember a password- and that time can really add up.

What do you geek out about most at work?

I geek out about everything digital marketing. SEO, PPC, analytics, and conversion. I’m also into “CEO stuff” like management philosophies, operational efficiency, and leadership.

 

What is your best productivity tip?

To eliminate distractions by doing things in chunks. I like to work in chunks of time. You should also have a plan before you start working.

 

What advice would you give yourself ten years ago?

10 years ago I would have given myself the advice to invent TeamPassword. Just kidding. I would have given myself the advice to quit my job and start my company earlier.