CategoryReviews

Customer Spotlight: Hampus Jakobsson from Brisk

Hampus Jakobsson is the founder and CEO of Brisk Enterprise. Based in Malmö,  Sweden, Brisk Enterprise puts customers on the fast-track to sales by converting your company’s sales tool data into actionable steps for sales reps and customizing your teams’ workflow to maximize efficiency. They specialize in Sales productivity, CRM, Javascript, and Salesforce.

Their clients include Evernote, Hootsuite and Zendesk and they launched their first product, GetSalesDone, available in the Apple App Store, which integrates with Salesforce.com.

Several companies using Brisk have found sales increases up to 200%, with an 80% increase in conversion rates. The functionality of Brisk affords customers the opportunity to use third-party Salesforce tools, which in turn allows them to gather more information and make better use of their CRM data.

Brisk + TeamPassword

Before using TeamPassword, Hampus and the rest of the Brisk team kept passwords within an algorithm as their own personal method of saving them. At that time, they had opened an office in Canada to accompany their headquarters in Sweden. When the Canadian office became confused with their password storage methods, they knew it was time for a new strategy. They began using Meldium, another password management website, but when that proposed a new set of issues, they were once again on the lookout. That’s when they stumbled across TeamPassword.

We asked Hampus what it was like to first use TeamPassword and how he feels about it now. It felt a bit awkward in the beginning. What Hampus liked about Meldium is that they could save a link, click on it, and in some cases, the passwords were already saved. At first, TeamPassword felt almost akin to filling out a spreadsheet, because he had to write in his password. But once it became second nature to him, he generally enjoyed the process.

He said it felt “a bit awkward” in the beginning. What Hampus liked about Meldium is that they could save a link, click on it, and in some cases, the passwords were already saved. At first, TeamPassword felt almost akin to filling out a spreadsheet, because he had to write in his password. But once it became second nature to him, he generally enjoyed the process.

So what would Hampus change about his TeamPassword experience?

One aspect he favors is the team sharing feature. He likes that you can split into smaller teams to share passwords with a select group of coworkers, however, he does wish it to be clearer to customers. He would also like to see ultra-secret categories – ones that only certain teammates would be privy to.

Follow @TeamPassword on Twitter for more tips

If you’re convinced, you should give TeamPassword a whirl.

 

Customer Spotlight: Robert Lowry, VTS

It’s not every day that we meet somebody as passionate and excitable about online security as us at TeamPassword. In May, we met our match.

Robert Lowry is the Director of Information Security at VTS, a New York-based startup that prides itself as the #1 platform for leasing and asset management.  VTS has been a longtime user of TeamPassword. His company was already well acquainted with our password manager when he started, back in August 2015.

Lowry has always worked in the world of cybersecurity. After college, he began stints at the Department of Defense and Federal Reserve, then followed a friend and colleague to NASDAQ at a time when application security was really taking off.  He took the opportunity to work with VTS as his interests in SAAS grew. “I knew I didn’t want to go to any old startup,” Lowry admits, “B2B is my expertise and VTS fit like a glove.”

Daily Workflow

As Lowry rounds out his first year one at VTS, he finds himself enjoying the many hats the startup lets him wear and loves coming up with creative solutions to everyday security issues. He’s a stakeholder on the Platform Team, managing and working with team members to ensure the platform is following the right procedures. This includes monthly dynamic scans and code scans on the platform side, granting the right level of account access, and making sure applications and services are integrated properly on the organizational side.

Lowry even has a hand in sales. When a customer has a question about the company’s security, he’ll put together a document describing how VTS’ procedures work and is happy to jump on the phone to answer follow-up questions. 

VTS + TeamPassword

It goes without saying that somebody who has spent the entirety of their career in cybersecurity needs a reliable service to securely store and share passwords. Lowry describes TeamPassword as, “a secure way to share your passwords with teammates or other people in your organization, in a world where you can’t really.” He recognizes the hard truth that when it comes to passwords, many companies just write them down or add them to an insecure spreadsheet, even when told not to.

Lowry uses TeamPassword every day. It comes in handy at times when teammates are on the road and they need access to credit card information from Finance, or when a new hire needs the wifi password. Everybody in the company has access to certain accounts, such as the product blog, so having a way to share those particular passwords is a lot easier than creating some “easy to remember” password, and rotating it out every so often. “Pretty much anything sensitive, we’ve come to rely on TeamPassword as a place to store it.”

When asked what he would do to improve TeamPassword, there was one thing Robert Lowry felt very strongly about: integrating Saml. “Saml integration would be big for us,” he shares.  “Coming from NASDAQ, anytime we were integrating with a third party, using Saml was one of my requirements for our vendors.” Alongside Saml, Lowry also feels strongly about enforcing 2-factor authentication.

Lowry’s passion for cybersecurity really shines through when he speaks on TeamPassword’s strengths and where he thinks the service could improve. “The whole model, as a security person, is really the right way to do things,” he says.

From Ugly to Beautiful: WebMechanix’s Switch to TeamPassword

Chris Mechanic is co-founder and CEO of WebMechanix, a digital marketing firm in Baltimore. Specializing in Search Engine Optimization (SEO), Pay-Per-Click (PPC) Advertising, and Marketing Automation, Chris Mechanic has learned a thing or two about good productivity.

How did you manage your passwords before TeamPassword?

It was somewhat ugly and somewhat insecure. We managed passwords largely via spreadsheets that lived in Google Drive. It was a pretty substantial struggle to make sure everything was in there, and then there was also the security risk and difficulty granting permissions. We basically had two different spreadsheets: one for mission-critical stuff that only executives had access to (e.g. FTP/hosting/CRM/CMS) and one for non-mission critical stuff that pretty much everyone had access to. We had like thirty clients at that time, so having a different spreadsheet for each client was cumbersome.

How do you structure your TeamPassword account?

We structure it in a similar way, largely—we’ve got a group in TeamPassword called “Sensitive Stuff.” That’s where we keep FTP creds, hosting information, and other sensitive stuff. We have one group called “Client Tools” for tools that we use across many clients, like MOZ. Then we also have a group for “Client-Specific Tools.” Then another CRM group, which is more sensitive, so fewer people have access to it. We have a few other groups that are broken out by categories and functions and we’re careful about the titles we use for passwords. For instance, a lot of our clients use Salesforce so we learned quickly to assign each client a 3-5 character code (for example, Pepsi would be PEP) and now we can easily see which Salesforce password to use.

What’s your favorite part of using TeamPassword?

Well, it’s beautiful because you don’t need to access a spreadsheet prior to logging in. TeamPassword eliminates those small chunks of time wasted trying to remember a password- and that time can really add up.

What do you geek out about most at work?

I geek out about everything digital marketing. SEO, PPC, analytics, and conversion. I’m also into “CEO stuff” like management philosophies, operational efficiency, and leadership.

What is your best productivity tip?

To eliminate distractions by doing things in chunks. I like to work in chunks of time. You should also have a plan before you start working.

What advice would you give yourself ten years ago?

10 years ago I would have given myself the advice to invent TeamPassword. Just kidding. I would have given myself the advice to quit my job and start my company earlier.