Revealing Our New Brand

 

You may have observed a few changes at TeamPassword. If you have, good! That means our work hasn’t gone unnoticed.

The team has spent the past few months creating a brand identity that we feel aligns with both our own identity and how we view our relationship with you, our customers.

Why the change?

It took us a few years to really get to know our customers and understand how they perceive us. Once we understood the types of people and companies we were working with, we were better able steer into our true identity.

We have a lot to offer. Who we are and what we do is directly reflected in the ease and convenience we allow our clients to feel when working on projects, or developing their products. We needed a brand that embodied the ideals we (and you) work so hard to achieve.

So? How’d it go?

Ocupop is a kickass creative agency that specializes in branding and we owe a lot of credit to them.  They had a good understanding of our needs and the insight and knowledge we needed to get productive feedback. Our team vibed with their team from the very beginning and throughout the entire process.

The evolution of identity does not happen without challenges, of course. We relied on our entrepreneurial experience, research, and (most importantly) our gut instinct to help guide us through the process.  And Ocupop’s focused vision helped us to see the progress with fresh objectivity.

Then it clicked.

At first sight, the new logo was perfect. It felt dynamic. It really emulated the feeling we get from our company. We knew that if this is how it made us feel, it could only make our customers feel just as good.

What do we stand for?

Over time, we’ve realized that most of our client base aren’t folks who don’t know anything about password management, but rather folks who do. These people know what they want in a password manager and are looking for the best fit for their needs. We feel our re-brand reflects exactly what our clients want: a way to unlock their team’s productivity.

Rest assured we’re still the same great product with the same great team. We hope you appreciate the new brand and feel the same way about it that we do. Keep your eye out for a number of great changes coming in the future!

If you have any questions or feedback, feel free to drop us a line. We would love to chat with you!

8 Posts that have nothing to do with Password Management

With our passion for tech and high growth companies, we hope that you see us as more than “that password management company that saves the words and numbers you can’t remember.”

That’s why we dedicate time each week to write about the many different aspects of working at a tech company. Below are some of our favorite articles you might have missed over the past weeks and month.

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Product Update: Failover Zones

 

Show of hands, who remembers when Amazon had an outage in September of 2015? How badly did it affect you? Were you upset that Netflix also went down, leaving you totally cut off from the digital world?

Since TeamPassword was also affected, our friends and clients all over the web had issues gaining access to their passwords. Since they didn’t have their passwords they were unable to get their work done, and even worse not able to get into the systems they needed to help them recover when an event like this happens.

This internet hiccup inspired us. In an effort to never let something like this happen again, we created our very own Failover Zone. Our Failover Zone is set up so that even if Amazon goes down for the entire US, you will still have read-only access to your passwords.

We want to hold ourselves accountable, and make sure you’re never without access to the accounts you need to do your job, and, recover from disasters.

Here are a few quick answers to frequently asked questions:

What, exactly, is a Failover Zone?

Our servers are hosted by Amazon in the US. This is generally fine, Amazon goes through extraordinary measures to make sure their servers are always up and running—and successfully so! Amazon powers a large percentage of internet traffic. However, technology being what it is, sometimes the worst happens, and an entire data center goes down, taking our service with it.

For this reason, we set up our Failover Zone, which is a copy of our servers and database setup on an entirely different continent.

And let me tell you: these servers are vigilant! They’re constantly updating their data based off of our main servers, so should the cord somehow get cut, our failover zone will be up to date with your latest changes without someone at TeamPassword needing to restore a backup.

Why is this important?

Well, you need access to your stuff, don’t you?

I *do* need access to my stuff. Good call! Where can I find the Failover Zone?

Our read-only Failover Zone will always be available here.

Phew, that makes me feel better. Anything else I should know?

We’ve also put up our new status page! If the service is unreachable for any reason we’ll update the status page on when to use the failover service. We’ll provide status updates so you’ll always be in the loop. 

Rest assured that we’re working diligently to ensure that we’re the top password vault available and that secure password management systems are in place to keep your information safe.

Still have questions about Failover Zones and how they work? Want to build this into your disaster recovery process? Shoot us a line in the comments section or hit us up on Twitter @TeamPassword

From Ugly to Beautiful: WebMechanix’s Switch to TeamPassword

Chris Mechanic is co-founder and CEO of WebMechanix, a digital marketing firm in Baltimore. Specializing in Search Engine Optimization (SEO), Pay-Per-Click (PPC) Advertising, and Marketing Automation, Chris Mechanic has learned a thing or two about good productivity.

How did you manage your passwords before TeamPassword?

It was somewhat ugly and somewhat insecure. We managed passwords largely via spreadsheets that lived in Google Drive. It was a pretty substantial struggle to make sure everything was in there, and then there was also the security risk and difficulty granting permissions. We basically had two different spreadsheets: one for mission-critical stuff that only executives had access to (e.g. FTP/hosting/CRM/CMS) and one for non-mission critical stuff that pretty much everyone had access to. We had like thirty clients at that time, so having a different spreadsheet for each client was cumbersome.

How do you structure your TeamPassword account?

We structure it in a similar way, largely—we’ve got a group in TeamPassword called “Sensitive Stuff.” That’s where we keep FTP creds, hosting information, and other sensitive stuff. We have one group called “Client Tools” for tools that we use across many clients, like MOZ. Then we also have a group for “Client-Specific Tools.” Then another CRM group, which is more sensitive, so fewer people have access to it. We have a few other groups that are broken out by categories and functions and we’re careful about the titles we use for passwords. For instance, a lot of our clients use Salesforce so we learned quickly to assign each client a 3-5 character code (for example, Pepsi would be PEP) and now we can easily see which Salesforce password to use.

What’s your favorite part of using TeamPassword?

Well, it’s beautiful because you don’t need to access a spreadsheet prior to logging in. TeamPassword eliminates those small chunks of time wasted trying to remember a password- and that time can really add up.

What do you geek out about most at work?

I geek out about everything digital marketing. SEO, PPC, analytics, and conversion. I’m also into “CEO stuff” like management philosophies, operational efficiency, and leadership.

What is your best productivity tip?

To eliminate distractions by doing things in chunks. I like to work in chunks of time. You should also have a plan before you start working.

What advice would you give yourself ten years ago?

10 years ago I would have given myself the advice to invent TeamPassword. Just kidding. I would have given myself the advice to quit my job and start my company earlier.

6 Steps to Using a Team Password Manager for your Small Business

If you set up the right processes and systems for password sharing, you’ll never have to waste time worrying about password management again. Read on to learn six password strategies that will let you get back to working on your core business.

1-Identify who needs access. Obviously, your employees will need access to certain passwords, but it’s also likely that outside vendors may need to access certain accounts as well. Does your bookkeeper need access to your credit card account? Does your marketing consultant need access to your Twitter account? Make a list of everyone who will need access to your company’s passwords and then dole out password information accordingly.

2-Identify shared password groups. Once you’ve identified everyone who will need access, organize those team members into different password access groups. For example, your technical team likely won’t need access to the same passwords as your marketing team. Here are a few common groups we see small businesses using:

  • Administrative: Admins and office manager types need access to accounts like Staples, Amazon, hotels, and airlines.
  • Finance: Bookkeepers and accountants need access to accounts like your commercial bank, credit cards, and payroll system.
  • Marketing: Your internal team, consultants, and/or agency will need access to accounts like Twitter, Facebook, Hootsuite, Mailchimp, GoDaddy, and any Content Management Systems (CMS) you or your clients use.

Creating groups in TeamPassword is easy and ensures that the appropriate people—and only the appropriate people—have access to the passwords they need.

3-Update your hiring procedures. You likely already have a process for hiring people that includes collecting tax paperwork and inputting information into payroll. We suggest you add one more step—add the new hire to the appropriate password groups in your password management app. This way, the new hire will never be held up waiting for someone to give them the password for a site they need to do their job.

4-Update your termination procedures.

No one likes to think that an employee isn’t going to work out but let’s be realistic. It’s important to be prepared for when someone leaves (or is asked to leave). You don’t want an unhappy ex-employee to have full access to your bank accounts, social media, or any sensitive company information. Even if an employee left your company amicably, you should remove them from your TeamPassword account to minimize risk. If an ex-employee has poor password management habits, they could jeopardize your company without doing anything malicious. If one of their accounts gets hacked, your password security (and thus bank accounts, credit cards, and reputation) could be in danger.

5-Don’t forget about the all too important consultants and vendors! When you begin working with a vendor or consultant, don’t forget to add them to the appropriate password groups. And, of course, if you stop working with a consultant or vendor, you should treat it just like an employee termination, and remove access to your passwords.

6-Double check your work on a regular basis. People are, well, human, and we all make mistakes. You should set a regular schedule, perhaps once a quarter, to sign in and review your password groups. First, make sure the users on your account are current. Second, review the groups to which your users are assigned. For example, if Joe changed from an administrative assistant to a marketing role, he would likely no longer need the password for your Amazon account. Plus, regular check-ins will help make sure no one accidentally gave your tech intern access to all of your banking passwords.

We created TeamPassword to help people manage their team’s passwords the right way. If you follow this simple system, you can say goodbye to shared Google documents, outdated Excel spreadsheets, and password security breaches. Give it a try with our free 14-day trial!

3 Ways to Use a Team Password Manager for Your Agency

Managing passwords shouldn’t get in the way of doing good work for your clients. However, when each client has several, dozens, or hundreds of passwords to manage, it’s easy to get overwhelmed. There’s nothing quite so infuriating as getting held up on a big project because you can’t “find the damn password.”

Managing passwords on a shared Google Doc can be not only messy but insecure (anyone with edit access can change those privacy settings!) And a password-protected Excel document is going to become outdated over several different versions on different people’s computers. Who wants to spend more time looking at spreadsheets, anyway?

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5 Bad Password Habits to Break Immediately

We all have bad habits—letting emails pile up in the inbox, getting fast food for lunch, leaving dishes in the sink. We all do it. The typical bad habit isn’t normally a big deal, but when it comes to managing your passwords, getting into a bad pattern can cost you serious time and money. We all know the hassle of forgetting a password and having to reset it, but that’s nothing compared what you’ll go through if your accounts are compromised because you managed your passwords poorly.

We all know the hassle of forgetting a password and having to reset it, but that’s nothing compared to what you’ll go through if your accounts are compromised because you managed your passwords poorly.

It’s the age-old story of a company that uses the same password for everything, one unimportant site gets hacked, and the attacker proceeds to log into all of their sites.

Luckily, with the right strategies and tools, building good password habits is easy. Read on to learn about bad password management habits and how you can fix them.

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Introducing Avatars: See the People You’ll Be Sharing Passwords With

We here at TeamPassword know how important security is to you. If it wasn’t, you wouldn’t be bothering to search for the best enterprise password manager.  But you are, and that’s why we’re excited to announce our newest feature: Avatars!

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