Customer Spotlight: Robert Lowry, VTS

It’s not every day that we meet somebody as passionate and excitable about online security as us at TeamPassword. In May, we met our match.

Robert Lowry is the Director of Information Security at VTS, a New York-based startup that prides itself as the #1 platform for leasing and asset management.  VTS has been a longtime user of TeamPassword. His company was already well acquainted with our password manager when he started, back in August 2015.

Lowry has always worked in the world of cybersecurity. After college, he began stints at the Department of Defense and Federal Reserve, then followed a friend and colleague to NASDAQ at a time when application security was really taking off.  He took the opportunity to work with VTS as his interests in SAAS grew. “I knew I didn’t want to go to any old startup,” Lowry admits, “B2B is my expertise and VTS fit like a glove.”

Daily Workflow

As Lowry rounds out his first year one at VTS, he finds himself enjoying the many hats the startup lets him wear and loves coming up with creative solutions to everyday security issues. He’s a stakeholder on the Platform Team, managing and working with team members to ensure the platform is following the right procedures. This includes monthly dynamic scans and code scans on the platform side, granting the right level of account access, and making sure applications and services are integrated properly on the organizational side.

Lowry even has a hand in sales. When a customer has a question about the company’s security, he’ll put together a document describing how VTS’ procedures work and is happy to jump on the phone to answer follow-up questions. 

VTS + TeamPassword

It goes without saying that somebody who has spent the entirety of their career in cybersecurity needs a reliable service to securely store and share passwords. Lowry describes TeamPassword as, “a secure way to share your passwords with teammates or other people in your organization, in a world where you can’t really.” He recognizes the hard truth that when it comes to passwords, many companies just write them down or add them to an insecure spreadsheet, even when told not to.

Lowry uses TeamPassword every day. It comes in handy at times when teammates are on the road and they need access to credit card information from Finance, or when a new hire needs the wifi password. Everybody in the company has access to certain accounts, such as the product blog, so having a way to share those particular passwords is a lot easier than creating some “easy to remember” password, and rotating it out every so often. “Pretty much anything sensitive, we’ve come to rely on TeamPassword as a place to store it.”

When asked what he would do to improve TeamPassword, there was one thing Robert Lowry felt very strongly about: integrating Saml. “Saml integration would be big for us,” he shares.  “Coming from NASDAQ, anytime we were integrating with a third party, using Saml was one of my requirements for our vendors.” Alongside Saml, Lowry also feels strongly about enforcing 2-factor authentication.

Lowry’s passion for cybersecurity really shines through when he speaks on TeamPassword’s strengths and where he thinks the service could improve. “The whole model, as a security person, is really the right way to do things,” he says.

Big news: Announcing TeamPassword’s New Safari Extension

 

Congratulations! Your favorite team password manager now has a Safari extension! You’ll never have to leave your browser window again!

Add shared logins from TeamPassword, update existing logins, or create new logins directly from your browser… then never type another password again! That’s what login management is all about, right?!

Here’s how it works: When you browse to a service where the login information is stored in TeamPassword, simply click the TeamPassword extension and all shared logins for that page will be shown at the top of the list. Click the name of the login you need and we’ll fill that login form for you!

Multiple logins per site? No worries—we’ll show you everything we got and you pick the best fit.

Want to come to TeamPassword first? You can do that too! Open the TeamPassword Safari extension, click any account, and we’ll browse to that URL and fill the login form for you.

Even in the extension you still have all the TeamPassword login tools available. Sort by group, search by keyword, or both! This extension is just what you needed to level up your productivity. Your easy password manager just got easier!

When you’re ready to take the plunge: Install the TeamPassword Safari Extension here.

If there’s anything we can do to make this extension even better, please let us know! We’re super excited to get our Safari extension out into the world, we hope you love it as much as we do.

Just Released: Firefox 2.0 Extension

Are you ready to party, Firefox users? We’ve recently released the 2.0 version of our Firefox extension, with a number of perks to make your password management experience even better. 

First off, let’s talk about Add-on Signing by Mozilla. Previously an optional step, newer versions of Firefox require add-ons to be signed otherwise, your browser will show a scary warning message (and eventually, they’ll be disallowed altogether.) Nobody likes scary warning signs. From 2.0 on, our add-on will always be signed by Mozilla for additional peace of mind.

Here’s something cool: Self Updating! We weren’t eligible to get TeamPassword into the Firefox Add-on Store so we decided to build our own update distribution network! This means you’ll no longer need to download the new version of the add-on when updates are available.

Also, have you seen our brand new look? Go take a look, we’ll wait.

Okay great, now that you’ve seen it, we’re happy to announce that this look is also a part of the Firefox add-on!

Now for a behind the scenes scoop: We’ve made a number of backend improvements to our login management system to make form filling more dependable while improving performance.

So if you’re still operating under the old version of our Firefox extension, go ahead and update already! We’ll make it easy for you (as if our password manager wasn’t easy enough). Click here to get started.

Sincerely,

The best enterprise password manager in the game

Revealing Our New Brand

 

You may have observed a few changes at TeamPassword. If you have, good! That means our work hasn’t gone unnoticed.

The team has spent the past few months creating a brand identity that we feel aligns with both our own identity and how we view our relationship with you, our customers.

Why the change?

It took us a few years to really get to know our customers and understand how they perceive us. Once we understood the types of people and companies we were working with, we were better able steer into our true identity.

We have a lot to offer. Who we are and what we do is directly reflected in the ease and convenience we allow our clients to feel when working on projects, or developing their products. We needed a brand that embodied the ideals we (and you) work so hard to achieve.

So? How’d it go?

Ocupop is a kickass creative agency that specializes in branding and we owe a lot of credit to them.  They had a good understanding of our needs and the insight and knowledge we needed to get productive feedback. Our team vibed with their team from the very beginning and throughout the entire process.

The evolution of identity does not happen without challenges, of course. We relied on our entrepreneurial experience, research, and (most importantly) our gut instinct to help guide us through the process.  And Ocupop’s focused vision helped us to see the progress with fresh objectivity.

Then it clicked.

At first sight, the new logo was perfect. It felt dynamic. It really emulated the feeling we get from our company. We knew that if this is how it made us feel, it could only make our customers feel just as good.

What do we stand for?

Over time, we’ve realized that most of our client base aren’t folks who don’t know anything about password management, but rather folks who do. These people know what they want in a password manager and are looking for the best fit for their needs. We feel our re-brand reflects exactly what our clients want: a way to unlock their team’s productivity.

Rest assured we’re still the same great product with the same great team. We hope you appreciate the new brand and feel the same way about it that we do. Keep your eye out for a number of great changes coming in the future!

If you have any questions or feedback, feel free to drop us a line. We would love to chat with you!

From Ugly to Beautiful: WebMechanix’s Switch to TeamPassword

Chris Mechanic is co-founder and CEO of WebMechanix, a digital marketing firm in Baltimore. Specializing in Search Engine Optimization (SEO), Pay-Per-Click (PPC) Advertising, and Marketing Automation, Chris Mechanic has learned a thing or two about good productivity.

How did you manage your passwords before TeamPassword?

It was somewhat ugly and somewhat insecure. We managed passwords largely via spreadsheets that lived in Google Drive. It was a pretty substantial struggle to make sure everything was in there, and then there was also the security risk and difficulty granting permissions. We basically had two different spreadsheets: one for mission-critical stuff that only executives had access to (e.g. FTP/hosting/CRM/CMS) and one for non-mission critical stuff that pretty much everyone had access to. We had like thirty clients at that time, so having a different spreadsheet for each client was cumbersome.

How do you structure your TeamPassword account?

We structure it in a similar way, largely—we’ve got a group in TeamPassword called “Sensitive Stuff.” That’s where we keep FTP creds, hosting information, and other sensitive stuff. We have one group called “Client Tools” for tools that we use across many clients, like MOZ. Then we also have a group for “Client-Specific Tools.” Then another CRM group, which is more sensitive, so fewer people have access to it. We have a few other groups that are broken out by categories and functions and we’re careful about the titles we use for passwords. For instance, a lot of our clients use Salesforce so we learned quickly to assign each client a 3-5 character code (for example, Pepsi would be PEP) and now we can easily see which Salesforce password to use.

What’s your favorite part of using TeamPassword?

Well, it’s beautiful because you don’t need to access a spreadsheet prior to logging in. TeamPassword eliminates those small chunks of time wasted trying to remember a password- and that time can really add up.

What do you geek out about most at work?

I geek out about everything digital marketing. SEO, PPC, analytics, and conversion. I’m also into “CEO stuff” like management philosophies, operational efficiency, and leadership.

What is your best productivity tip?

To eliminate distractions by doing things in chunks. I like to work in chunks of time. You should also have a plan before you start working.

What advice would you give yourself ten years ago?

10 years ago I would have given myself the advice to invent TeamPassword. Just kidding. I would have given myself the advice to quit my job and start my company earlier.

6 Steps to Using a Team Password Manager for your Small Business

If you set up the right processes and systems for password sharing, you’ll never have to waste time worrying about password management again. Read on to learn six password strategies that will let you get back to working on your core business.

1-Identify who needs access. Obviously, your employees will need access to certain passwords, but it’s also likely that outside vendors may need to access certain accounts as well. Does your bookkeeper need access to your credit card account? Does your marketing consultant need access to your Twitter account? Make a list of everyone who will need access to your company’s passwords and then dole out password information accordingly.

2-Identify shared password groups. Once you’ve identified everyone who will need access, organize those team members into different password access groups. For example, your technical team likely won’t need access to the same passwords as your marketing team. Here are a few common groups we see small businesses using:

  • Administrative: Admins and office manager types need access to accounts like Staples, Amazon, hotels, and airlines.
  • Finance: Bookkeepers and accountants need access to accounts like your commercial bank, credit cards, and payroll system.
  • Marketing: Your internal team, consultants, and/or agency will need access to accounts like Twitter, Facebook, Hootsuite, Mailchimp, GoDaddy, and any Content Management Systems (CMS) you or your clients use.

Creating groups in TeamPassword is easy and ensures that the appropriate people—and only the appropriate people—have access to the passwords they need.

3-Update your hiring procedures. You likely already have a process for hiring people that includes collecting tax paperwork and inputting information into payroll. We suggest you add one more step—add the new hire to the appropriate password groups in your password management app. This way, the new hire will never be held up waiting for someone to give them the password for a site they need to do their job.

4-Update your termination procedures.

No one likes to think that an employee isn’t going to work out but let’s be realistic. It’s important to be prepared for when someone leaves (or is asked to leave). You don’t want an unhappy ex-employee to have full access to your bank accounts, social media, or any sensitive company information. Even if an employee left your company amicably, you should remove them from your TeamPassword account to minimize risk. If an ex-employee has poor password management habits, they could jeopardize your company without doing anything malicious. If one of their accounts gets hacked, your password security (and thus bank accounts, credit cards, and reputation) could be in danger.

5-Don’t forget about the all too important consultants and vendors! When you begin working with a vendor or consultant, don’t forget to add them to the appropriate password groups. And, of course, if you stop working with a consultant or vendor, you should treat it just like an employee termination, and remove access to your passwords.

6-Double check your work on a regular basis. People are, well, human, and we all make mistakes. You should set a regular schedule, perhaps once a quarter, to sign in and review your password groups. First, make sure the users on your account are current. Second, review the groups to which your users are assigned. For example, if Joe changed from an administrative assistant to a marketing role, he would likely no longer need the password for your Amazon account. Plus, regular check-ins will help make sure no one accidentally gave your tech intern access to all of your banking passwords.

We created TeamPassword to help people manage their team’s passwords the right way. If you follow this simple system, you can say goodbye to shared Google documents, outdated Excel spreadsheets, and password security breaches. Give it a try with our free 14-day trial!

3 Ways to Use a Team Password Manager for Your Agency

Managing passwords shouldn’t get in the way of doing good work for your clients. However, when each client has several, dozens, or hundreds of passwords to manage, it’s easy to get overwhelmed. There’s nothing quite so infuriating as getting held up on a big project because you can’t “find the damn password.”

Managing passwords on a shared Google Doc can be not only messy but insecure (anyone with edit access can change those privacy settings!) And a password-protected Excel document is going to become outdated over several different versions on different people’s computers. Who wants to spend more time looking at spreadsheets, anyway?

Continue reading “3 Ways to Use a Team Password Manager for Your Agency”

5 Bad Password Habits to Break Immediately

We all have bad habits—letting emails pile up in the inbox, getting fast food for lunch, leaving dishes in the sink. We all do it. The typical bad habit isn’t normally a big deal, but when it comes to managing your passwords, getting into a bad pattern can cost you serious time and money. We all know the hassle of forgetting a password and having to reset it, but that’s nothing compared what you’ll go through if your accounts are compromised because you managed your passwords poorly.

We all know the hassle of forgetting a password and having to reset it, but that’s nothing compared to what you’ll go through if your accounts are compromised because you managed your passwords poorly.

It’s the age-old story of a company that uses the same password for everything, one unimportant site gets hacked, and the attacker proceeds to log into all of their sites.

Luckily, with the right strategies and tools, building good password habits is easy. Read on to learn about bad password management habits and how you can fix them.

Continue reading “5 Bad Password Habits to Break Immediately”

Introducing Avatars: See the People You’ll Be Sharing Passwords With

We here at TeamPassword know how important security is to you. If it wasn’t, you wouldn’t be bothering to search for the best enterprise password manager.  But you are, and that’s why we’re excited to announce our newest feature: Avatars!

Continue reading “Introducing Avatars: See the People You’ll Be Sharing Passwords With”